Around the world, original equipment manufacturers (OEMs) have earmarked their supply-chain operations for digital transformation. The reasons for this technological undertaking are clear: manufacturers are on a mission to improve customer service and build stronger, closer links with the end-users of their products.

This report from The Economist Intelligence Unit, sponsored by Microsoft, discusses the upside of supply chain digital transformation. Benefits include improved ability to meet strategic objectives and compete in a fast-changing global landscape.

Key findings include:

  • Ninety-nine percent of OEMs believe that the digital transformation of their supply chain is important to meeting their organisations’ strategic objectives.
  • OEMs identify many emerging technologies as important to the collection, analysis and use of supply-chain data.
  • According to the survey results, AI, IoT and blockchain are the least widely used technologies.
  • The stakeholders that OEMs most frequently partner with for collecting, analysing and using supply-chain data are B2B customers.
  • However, only half (51%) say that they use metrics relating to customer or stakeholder satisfaction to measure the success of digitisation in their supply chain, suggesting significant room for improvement when it comes to accurately identifying and meeting customer needs.
  • OEMs are optimistic they can achieve meaningful business benefits from supply-chain transformation, including an improved ability to compete.

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